At Adult-Tools.com, we strive for complete customer satisfaction. Due to the intimate nature of our products, we have specific guidelines for returns and refunds. Please review this policy carefully before making a purchase.
1. Eligibility for Refunds & Returns
- Unopened & Unused Products: Eligible for a full refund or exchange within 14 days of delivery.
- Defective/Damaged Items: We will replace or refund any item that arrives damaged or malfunctioning (proof required).
- Wrong Item Shipped: Contact us immediately for a free return/replacement.
Non-Refundable Items:
❌ Opened, used, or unsealed products (for hygiene reasons)
❌ Digital downloads or gift cards
❌ Shipping costs (unless our error)
2. How to Request a Refund/Return
- Contact Us within 14 days at [[email protected]] with:
- Order number
- Photos of the issue (for defective items)
- Reason for return
- We’ll email you a Return Authorization (RMA) number and instructions.
- Ship the item back in its original packaging to:Copy[Your Return Address]
- Once received and inspected, we’ll process your refund within 5 business days.
3. Refund Methods
- Refunds are issued to the original payment method.
- Processing times vary by bank/payment provider (typically 3–10 business days).
4. Exchanges
- Exchanges are subject to product availability.
- Customers are responsible for return shipping costs unless the error was ours.
5. Discretionary Refunds
- We reserve the right to deny refunds if misuse, fraud, or policy violations are suspected.
6. Questions?
Contact our support team:
📧 Email: [[email protected]]
Note: This policy complies with standard e-commerce regulations but does not override your statutory rights under consumer law (e.g., EU’s 14-day cooling-off period).